FAQ

SHIPPING

  • Please allow 3-5 business days to ship your order after the payment has been cleared. Orders are shipped Monday-Friday. You will receive an email notification once the item has shipped. 

  • Finished to size items require a bit more work (ring band fabrication, soldering, stone setting, final polish and patina) and will ship within 2 weeks upon receiving your ring size

  • Please double-check your shipping address before ordering.

  • All US orders ship free via USPS First Class Mail with insurance, tracking and delivery confirmation. 

  • Upgrading to USPS Priority Mail shipping (2-3 day) is available for an additional fee

  • All international orders are shipped via USPS First Class International Mail ( 8-31 business days) with insurance. Per USPS guidelines, all international orders over $400 will be shipped via USPS Priority International. 

  • International customers: please know your country's import policies and customs fees, as you are responsible for paying these. 

  • We are not responsible for incorrect shipping addresses items that are lost or undelivered, however, we will try our best to track it down if it comes to this point. Please ensure that you are shipping to a secure and trusted address. 

  • If you want to add signature confirmation or expedited shipping, please contact us before purchasing so we can adjust the shipping price for you.

RETURNS/EXCHANGES

Refunds and exchanges are not accepted (unless it is a case of product defect), but we are devoted to customer satisfaction and will work our best with you to sort out any issues. If you are dissatisfied with your purchase, please contact us and we can discuss the best option. We do not accept returns or exchanges based on wrong size- please know your ring and cuff size before ordering and read product descriptions carefully.

SIZING 

Cuff Sizing: 

XS/S- Measures 5 1/4" end-to-end with an adjustable 3/4" gap. Best fits wrists 6" and under. 

S/M-  Measures 5 1/2" end-to-end with an adjustable 1" gap. Best fits wrists 6"- 6 1/2"

M/L- Measures 6" end-to-end with an adjustable 1" gap. Best fits wrists 6 1/2"- 7".

L/XL- Measures 6 1/2" end-to-end with and adjustable 1 1/4" gap. Best fits wrists 7"-8".

Most of our cuffs can be sized down 1 size to fit smaller wrists (cuffs cannot be sized larger). Please read item description and message us if you would like your cuff sized down. 

Ring Sizing:

Please know your exact ring size when ordering. Our standard band is a split triple shank band that is 1/4" wide at the narrowest inside part. We account for band width when sizing rings, so you do not need to order a size up. We recommend getting sized at a jewelry store if you are unsure of your size. If you are between sizes we suggest opting for the smaller size, as ring bands can be stretched 1/2 to 1 size larger if they are too snug, but cannot be sized smaller if they are too large.

What does finished to size mean?

Finished to size pieces have not yet been sized to your finger. These pieces are ready to be finished in the buyer's preferred ring band size. Once the size request is received, the ring will be sized, the stones will be set, and the piece will be given a final patina and polish. Finished to size pieces can also be finished as a pendant upon request.

JEWELRY CARE:

  • Remove jewelry before engaging in any wet or strenuous activity (i.e. swimming, bathing, exercising, washing dishes, gardening).
  • A soft polishing cloth for sterling silver can be used to remove tarnish and restore shine. You may also clean your jewelry with gentle soap and water, and dry with a soft cloth before polishing.
  • Never use chemicals. solvents, or commercial silver polishes to clean your jewelry, as this can destroy the stones and the patina. 
  • Keep your jewelry away from chlorine, lotions, hairspray, perfume, and strong cleansers. 
  • Do not store jewelry in direct sunlight or extreme heat as this can damage some more delicate stones. 
  • Avoid rough handling and contact with sharp or hard surfaces.
  • Treat your jewelry with care and it will last for many years to come!
  • If you need the patina or polished touched up, or the stone setting tightened, please contact us and we will accommodate your request, free of charge (you will just have to pay for shipping).

 SUSTAINABILITY:

  • We only purchase recycled sterling silver from reputable suppliers. Additionally we melt down and upcycle all of our silver scrap to create less of a demand for newly mined silver.
  • We use only plant-based polishing compounds and tools free of animal products, creating a cruelty free workplace.
  • Our shipping boxes are made from 100% recycled content, made in the USA, and are 100% curbside recyclable.
  • Our stones are sourced from ethical sources (usually directly from the miners) and are mostly cut and shaped by us to reduce unfair labor practices